Subscription & Cancellation Policy

Our coffee subscriptions are designed to be flexible and easy to manage.

Subscription Billing

By purchasing a subscription, you authorize Chalo’s Coffee Roasters to charge your selected payment method automatically according to the delivery schedule chosen at checkout.

Subscription charges will continue until cancelled by you.

Managing Your Subscription

You may:

• Pause your subscription
• Skip a shipment
• Change products
• Update your delivery frequency
• Update your payment method
• Cancel your subscription

These changes can be made through your customer account portal.

Cancellation

Subscriptions must be cancelled before the next billing date to avoid future charges.

Once a subscription order has been processed for fulfillment, it cannot be cancelled, modified, or refunded.

Cancellation applies to future subscription orders only.

Failed Payments

If a payment cannot be processed, we may attempt to process the payment again or pause future shipments until payment information is updated.

Product Availability

Coffee is an agricultural product and availability may change throughout the year.

If a subscribed coffee becomes unavailable, we may substitute a comparable coffee of equal or greater value or contact you regarding available alternatives.

Subscription Changes

We reserve the right to modify subscription offerings, pricing, available products, or delivery schedules. Customers will be notified of any material changes affecting their subscription.

Questions?

Please contact hello@chaloscoffee.com and we’ll be happy to help.