Return Policy

At Chalo’s Coffee Roasters, we roast to order and ship as quickly as possible so it arrives fresh and ready to enjoy.

Order Processing

Our roastery operates Monday through Friday, excluding statutory holidays.

Orders placed before 2:00 PM EST are typically shipped the same business day. Orders placed after 2:00 PM EST will be shipped within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Times

Ontario & Quebec
1–2 business days

Manitoba, New Brunswick, Nova Scotia & Prince Edward Island
2–4 business days

Alberta, British Columbia, Saskatchewan & Newfoundland and Labrador
4–7 business days

Yukon, Northwest Territories & Nunavut
5+ business days

Remote Addresses & PO Boxes
Delivery may require an additional 1–3 business days.

Tracking

Once your order has shipped, you will receive a tracking number by email.

Delivery Delays

Delivery timelines are estimates only and are not guaranteed.

Chalo’s Coffee Roasters is not responsible for delays caused by shipping carriers, weather, labour disruptions, customs processing, incorrect shipping information provided by the customer, or other circumstances beyond our control.

Once an order has been transferred to the carrier, delivery timing and handling are the responsibility of the carrier.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date and we will do our best to help resolve the issue.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Additional shipping charges resulting from incorrect or incomplete addresses may be the responsibility of the customer.