Return Policy
Effective Date: June 3, 2026
Coffee Products
Coffee is roasted to order and opened coffee is generally not eligible for return.
If you’ve tried a coffee and it’s not for you, contact us within 14 days of delivery. We may offer a refund, replacement, or store credit provided at least 75% of the coffee remains in the original bag. Limit one claim per coffee per customer.
If your coffee arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photographs before issuing a replacement, store credit, or refund.
Merchandise & Equipment
Unused merchandise and brewing equipment may be returned within 30 days of delivery if they are in their original condition and packaging.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Clearance or final sale items
- Products damaged through misuse or normal wear and tear
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Contact Us
If there is a problem with your order, please contact us at hello@chaloscoffee.com and we’ll do our best to help.
